Customer Care

Shipping and Returns

Orders may be placed on www.rickierocksjewels.com at any time. Orders will be confirmed within 24 hours by a member of our team. Most items will ship immediately, provided the items are in stock. If an item is not in stock, our team will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 2-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships. We only ship during weekdays. If the order is placed on a Friday the package will ship on Monday. If Saturday delivery is desired please contact us as soon as the order is placed as extra fees will apply. Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window. Our team will notify you if the production time is longer than usual.

 

International Shipping

We currently have a very concise list of countries that we ship to outside of Hong Kong. If you would like to make a purchase and you do not see your country listed, please contact us at rickierocksjewels@gmail.com and our team will contact you directly.

 

Returns and Exchanges

 

ALL SALES ARE FINAL. 

Unfortunately, we are not able to take returns on any item.

 

Sales Tax

Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

 

Site Imagery

Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so color and size may vary. All total karat weight provided is estimated and can be within .05 carats of the stated weight. 

 

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

 

LASTLY 

Rickie Rock's Jewels Limited reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Rickie Rock's Jewels Limited.